Face of the Practice – Mastering Administration

Administrative Performance

Dental administrators have the greatest opportunity to develop the type of relationships that will have patients returning year after year.

Patients have stated that when looking for a dental practice, the administrator is their main deciding factor.

Learning Outcomes

  • The Role of the Scheduling Coordinator
  • Telephone Etiquette Training
  • Enhancing Communication Skills
  • Effective Scheduling Strategies
  • Learn Why Patients Cancel
  • Dental Benefit Literacy
  • Tracking for Claims & Predeterminations
  • Insurance Payment Breakdowns

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