Face of the Practice – Mastering Administration

Dental administrators have the greatest opportunity to develop the type of relationships that will have patients returning year after year.

Patients have stated that when looking for a dental practice, the administrator is their main deciding factor.

Learning Outcomes

• The Role of the Scheduling Coordinator
• Telephone Etiquette Training
• Enhancing Communication Skills
• Effective Scheduling Strategies
• Learn Why Patients Cancel
• Dental Benefit Literacy
• Tracking for Claims & Predeterminations
• Insurance Payment Breakdowns